Quality & Compliance

Quality is our foundation. We operate under strict global and regional quality frameworks to deliver safe, compliant, and reliable medicines.

Our Quality Commitment

With trust comes responsibility — and we honour that responsibility every day.

"With trust comes responsibility — and we honour that responsibility every day."
Quality Control Laboratory

Robust Global Warehouse & Quality Management Systems

State-of-the-art facilities with comprehensive quality management systems ensuring product integrity at every stage.

Pharmacovigilance Program (Local + Global)

Comprehensive drug safety monitoring with both local and global pharmacovigilance systems for continuous safety assessment.

EU/FDA Good Distribution Practice Compliance

Full compliance with European and US FDA Good Distribution Practice guidelines for pharmaceutical products.

In-house Medical, QA & Regulatory Teams

Dedicated teams of medical professionals, quality assurance specialists, and regulatory experts ensuring compliance excellence.

Quality Framework

Comprehensive quality assurance across all operations

Quality Management

ISO 9001 certified quality management systems with continuous improvement processes.

  • • Document Control
  • • Change Management
  • • Risk Assessment
  • • CAPA Systems

Safety Monitoring

Comprehensive pharmacovigilance and safety monitoring systems.

  • • Adverse Event Reporting
  • • Signal Detection
  • • Risk Management
  • • Safety Updates

Regulatory Compliance

Full compliance with global regulatory requirements and standards.

  • • EU GDP Guidelines
  • • FDA Regulations
  • • ICH Guidelines
  • • Local Regulations

Supply Chain Integrity

End-to-end supply chain security and product authentication.

  • • Temperature Monitoring
  • • Chain of Custody
  • • Anti-Counterfeiting
  • • Traceability Systems

Quality Process Timeline

From product receipt to patient delivery

Product Receipt & Verification

Step 1

Comprehensive verification of product authenticity, documentation, and quality certificates upon receipt.

Documentation Review
Certificates of analysis, batch records
Physical Inspection
Packaging integrity, labeling accuracy
Identity Verification
Product authentication, anti-counterfeiting

Storage & Environmental Control

Step 2

Appropriate storage conditions maintained with continuous environmental monitoring and temperature control.

Temperature Control
Cold chain, controlled ambient
Environmental Monitoring
Humidity, light, air quality
Security Systems
Access control, surveillance

Order Processing & Picking

Step 3

Accurate order processing with validated picking procedures and quality checks at each step.

Order Validation
Prescription verification, eligibility
Picking Accuracy
Barcode scanning, double-check
Quality Check
Expiry date, condition verification

Packaging & Dispatch

Step 4

Secure packaging with appropriate temperature control and comprehensive documentation for dispatch.

Cold Chain Packaging
Insulated containers, gel packs
Documentation
Shipping records, temperature loggers
Final Inspection
Package integrity, labeling

Delivery & Patient Support

Step 5

Reliable delivery with tracking capabilities and ongoing patient support services.

Tracked Delivery
Real-time tracking, proof of delivery
Temperature Monitoring
Continuous logging, alerts
Patient Support
Education, adherence programs

Certifications & Accreditations

Recognized excellence in pharmaceutical distribution

ISO

ISO 9001:2015

Quality Management Systems

GDP

EU GDP Guidelines

Good Distribution Practice

FDA

FDA Registered

Food & Drug Administration

MHRA

MHRA Approved

UK Regulatory Authority

Quality You Can Trust

Partner with SA Medical Supplies for pharmaceutical distribution that meets the highest quality and compliance standards.

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